queen9 Terms and Conditions

To open and maintain a queen9 account, you must meet all of the following conditions at all times:

• You must be at least 21 years of age. queen9 does not accept members below the legal gambling age in the Philippines.
• You must be a resident of the Philippines or otherwise legally permitted to access online gaming services through queen9 from your current location.
• You must not be a currently self-excluded or restricted person on any gambling platform or under any applicable exclusion order.
• You must not be acting on behalf of another individual, business, or organisation when using a personal queen9 account.
• You must be legally capable of entering into binding agreements under Philippine law.

queen9 reserves the right to request proof of age or identity at any time. If verification cannot be completed to queen9's satisfaction, account access and withdrawals may be restricted. Any winnings accumulated before an eligibility concern is identified may be voided at queen9's discretion.

Each member is permitted to hold one account on queen9. Creating duplicate, linked, or shared accounts is a violation of these terms and may result in all related accounts being closed and balances forfeited.

When registering, you must provide accurate, complete, and current information including your real name, date of birth, valid contact number, and any other details requested. Using a false identity, another person's information, or inaccurate records is a serious breach of these queen9 terms.

You are fully responsible for maintaining the confidentiality of your queen9 login credentials. This includes your username, password, and any one-time PIN associated with your registered payment method. Do not share these details with anyone, including family members or people claiming to be queen9 staff. queen9 will never ask for your full password via phone, email, or chat.

If you suspect unauthorised access to your queen9 account, contact support at support@queen9.app immediately. queen9 is not liable for losses resulting from credentials shared voluntarily or obtained through your own negligence.

All transactions on queen9 are processed in Philippine pesos (PHP). The platform supports local payment methods including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank online banking, and eligible Visa or Mastercard bank cards. Payment method availability may vary by account and is subject to change without advance notice.

Deposits must come from a payment account that belongs to the registered queen9 member. Third-party deposits — where the payment originates from a person other than the account holder — are not permitted and may result in the transaction being refused or reversed, the account being suspended, and the balance being withheld pending review.

Withdrawals are subject to verification of account ownership, identity confirmation, and satisfaction of any applicable wagering or activity requirements. queen9 may request supporting documentation before processing a withdrawal. Providing false or altered documents is a breach of these terms and will be treated accordingly.

Processing times vary by payment method and provider availability. queen9 will communicate the estimated timeframe through the cashier at the time of the request. Errors in submitted payment details — incorrect wallet numbers, bank account information, or recipient names — may delay or prevent completion of a withdrawal and are the member's responsibility.

All games on queen9 — including Baccarat, Sports Betting, Bingo, Pusoy, Roulette, and JILI Slots — are governed by individual game rules displayed within each title or betting product. It is the member's responsibility to review these rules before placing a wager or beginning a session.

queen9 games involving a random number generator (RNG) produce results that are independent, unpredictable, and cannot be influenced by any external action, timing, sequence of play, or system. No strategy guarantees a positive outcome on any queen9 game.

Members agree to use queen9 games honestly and in good faith. The following conduct is strictly prohibited:

• Using automated tools, bots, scripts, or any software to interact with queen9 games or the platform without authorisation
• Attempting to exploit technical errors, software bugs, or system failures for financial gain
• Colluding with other players to manipulate game outcomes
• Placing wagers using proceeds from fraud, theft, or any illegal source
• Interfering with another member's account or session

queen9 reserves the right to void bets, reverse transactions, or close accounts where prohibited conduct is identified. Decisions made by queen9 regarding game outcomes following a confirmed technical error are final.

queen9 may offer promotions, bonuses, cashback arrangements, or other incentive programmes to eligible members from time to time. Each promotion is subject to its own specific terms, including eligibility requirements, valid game categories, minimum deposit conditions, wagering requirements, and expiry periods. These terms are displayed alongside the relevant offer on queen9.

Bonuses are generally available only to eligible accounts that meet the stated criteria. queen9 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Members who attempt to abuse a promotional offer — including creating multiple accounts to claim the same offer, placing offsetting bets to meet wagering conditions without genuine play risk, or misrepresenting eligibility — will have the bonus and any associated winnings voided, and the account may be closed.

Promotional winnings that exceed limits specified in the individual offer terms may be adjusted to the stated maximum. Always review the full promotion terms on queen9 before accepting a bonus to confirm it suits your intended play style.

queen9 is a real-money gaming platform. Every deposit and wager involves financial risk, and no game result is guaranteed. queen9 is designed exclusively for eligible adults who treat online gaming as a form of optional, discretionary entertainment funded from money set aside for leisure.

Members agree not to use queen9 funds required for rent, food, utilities, transportation, tuition, medical expenses, debt repayments, or any family financial obligation. Gambling with money needed for essentials increases the risk of financial harm and is inconsistent with the responsible use of this platform.

Queen9 provides responsible gaming information and tools through the Responsible Gaming page. Members are encouraged to use these resources if gaming sessions are becoming difficult to control, are affecting personal finances, or are creating stress in daily life. queen9 supports self-exclusion requests and will process them in accordance with the published responsible gaming policy.

queen9 collects and processes member information — including registration details, device information, transaction records, and platform activity — to operate the service, process payments, maintain account security, and meet applicable obligations. Data handling practices are described in full in the queen9 Privacy Policy, which forms part of the overall agreement between the member and the platform.

By creating a queen9 account, you consent to the collection and processing of your information as described in that policy. Members may direct privacy-related enquiries to support@queen9.app.

The following activities are expressly prohibited on the queen9 platform. Engaging in any of these may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where required:

• Money laundering: Using queen9 as a channel to deposit, transfer, or withdraw funds from illegal sources, or to obscure the origin of such funds
• Fraud: Using stolen payment credentials, false identities, or manipulated documents to open or operate a queen9 account
• Multi-accounting: Registering or operating more than one queen9 account, or sharing an account with another person
• Chargebacks: Initiating a payment dispute or reversal with a bank or e-wallet provider after funds have been deposited and used at queen9
• System abuse: Exploiting software errors, undisclosed game mechanics, or pricing anomalies in Sports Betting to generate artificial profit
• Underage access: Allowing or assisting a person under 21 years of age to use a queen9 account

queen9 may suspend or close a member account at any time if there is a reasonable basis to believe that these Terms and Conditions have been breached, that the account poses a security or compliance risk, or that continued operation would be contrary to applicable rules. In cases where a suspension is initiated for investigation purposes, the affected member will be notified where permitted.

Members may request account closure at any time by contacting support@queen9.app. A pending withdrawal will be processed subject to standard verification requirements before final account closure. Balances in accounts closed due to a breach of terms may be withheld pending review and investigation.

queen9 provides its platform on an "as available" basis. While the platform aims for continuous availability, temporary interruptions due to maintenance, technical issues, third-party payment provider outages, or other factors outside queen9's direct control may occur. queen9 does not accept liability for losses arising from service interruptions where the outage was not caused by the platform's own direct negligence.

queen9 is not responsible for losses resulting from a member's own decisions — including wagers placed, deposits made, or withdrawal timing chosen. All gaming outcomes are subject to chance and the published rules of each product. Members accept that game results reflect the random output of certified systems and that queen9 has no obligation to compensate for unfavourable outcomes.

To the fullest extent permitted by applicable Philippine law, queen9's total liability to any member for any claim shall not exceed the account balance held at the time the claim arises.

queen9 reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated through the platform or via the registered account email where practicable. The updated terms take effect from the date of publication on this page. Continued use of a queen9 account after terms are updated constitutes acceptance of the revised version. If you disagree with any update, close your account before the effective date of the change.

For questions about these terms, account issues, payment queries, or any other matter relating to your queen9 account, contact the support team via the published email address:

Email: support@queen9.app

queen9 aims to respond to member enquiries within a reasonable timeframe. For urgent account security matters — such as suspected unauthorised access or a missing transaction — contact support promptly and provide as much detail as possible, including your transaction reference and account details.